Crypto withdrawal guide: from request to your wallet

To withdraw, open the withdrawal page, pick a coin and network, paste a wallet address that supports that exact network, enter an amount between $10 and $10000 and confirm. The request then goes through a review, and you can follow its status in your account. The network fee is shown before you confirm, and funds can only go to a crypto wallet, not to a card. The details below explain every step, what each status means and the mistakes that cost players money.

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Key facts

Minimum per request: $10
Maximum per request: $10000
USDT fee on Tron (TRC20): $1
Bitcoin fee: $5
Identity check may be requested from: $5000
FX spread on priced coins: 0.8%
Destination: Crypto wallet only
Review: Manual by default

Step by step: how to withdraw

Log in to your real-money account and open the withdrawal page. Withdrawals are available for every supported coin and network. Your balance is kept in US dollars, so you ask for an amount in USD and the cashier works out the coin amount for you.

The whole flow takes a few minutes of your attention:

Choose the coin and the network, for example USDT on Tron (TRC20) or Bitcoin.
Paste the destination address. Copy it from your own wallet or exchange deposit screen rather than typing it.
Enter the amount in USD. It has to be inside the minimum and maximum for one request.
Read the network fee and the final amount you will receive, then confirm.
Watch the status in your account until it reads completed.

Limits, fees and exchange rate

One request can be for at least $10 and at most $10000.. Each network has its own fee, for example $1 for USDT on Tron, $0.5 on BNB Smart Chain, $5 on Ethereum and $5 for Bitcoin. This is the cost of moving coins on the blockchain, and it is displayed before you confirm. It is a good reason to compare networks, as described in our comparison of USDT on TRC20 and ERC20.

Stablecoins are paid out one to one against the dollar value. For coins that have a market price (BTC, LTC, SOL, ETH, BNB) the rate is fixed at the moment you confirm, with a spread of 0.8%. These are the current defaults: the operator may change them, so trust the live numbers in the cashier.

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What the review statuses mean

Every withdrawal passes a review. By default all requests are checked manually, although the operator may set a threshold below which requests are approved automatically. Every request is reviewed by a person, usually within 30 minutes, not guaranteed. You see the status in your account:

Created: the request is registered and the amount is held.
In review: a person or a rule is checking the account, the bonus state and the amount.
Approved: the request passed the check.
Signed: the transaction was prepared and signed by our wallet.
Sent to the network: the transaction is broadcast and waiting for blockchain confirmations.
Completed: the coins reached your address.
Rejected, cancelled or failed: the request did not go through.

Cancelling and what happens to the money

While a request is still waiting, you can cancel it and the funds return to your balance. This is useful if you spotted a wrong address or changed your mind. Once the transaction has been signed and sent, it can no longer be recalled, because blockchain transfers are final. If a request is rejected or fails, the amount comes back to the balance too, and support can explain the reason when you write with the coin, network and request time.

Verification (KYC) threshold

Nothing is asked of you at sign-up: registration needs only an e-mail and a password. Identity verification may be requested for a withdrawal of $5000 or more (a single withdrawal, or the total of the withdrawals over 30 days). If you stay below it, you will usually not meet the request. If verification is requested, the withdrawal waits until it is done. Large bonus payouts are also checked manually. Priority review is one of the perks at higher levels of the VIP club.

Why withdrawing cancels an active bonus

A bonus comes with wagering: you have to play it through before its money becomes withdrawable. If you ask for a withdrawal while a bonus is active, the bonus is cancelled and the bonus money is lost. Your real money stays yours, and real money is always played first and can be withdrawn at any time. So before you request a payout, open bonuses and check whether a bonus is running. Our guide to wagering shows how to work out how much is left to play.

Mistakes that cost money

Most lost withdrawals are caused by the sender, not the casino, and blockchain transfers cannot be reversed:

A wrong network. An address that looks valid on Ethereum may receive nothing on Tron. Check that your wallet accepts the chosen network. A mistake here means lost funds.
A wrong or truncated address, or one changed by clipboard malware. Compare the first and last characters after pasting.
An exchange deposit address that does not support the network you picked.
Withdrawing to a card or a bank account. Only wallet addresses work.
Sending an urgent request to a person claiming to be staff. Support never asks for passwords, seed phrases or private keys.

Frequently asked questions

How long does a withdrawal take?

It depends on the review, which is manual by default, and then on the blockchain. Every request is reviewed by a person, usually within 30 minutes, not guaranteed. The status in your account shows exactly where the request is, from created to completed.

Can I withdraw to a bank card?

No. Withdrawals go only to a crypto wallet address on the coin and network you choose. If you need local currency, send the coins to an exchange you control and sell them there.

Can I cancel a withdrawal?

Yes, while it is still waiting in the queue. The funds return to your balance. After the transaction is signed and sent to the network, it can no longer be cancelled.

Why was my bonus cancelled after I withdrew?

Bonus money can only be withdrawn after wagering is completed. Requesting a withdrawal earlier cancels the bonus and its money, while your real money remains yours. Check the bonus status before requesting a payout.

When is verification required?

When a single withdrawal, or the total of your withdrawals over 30 days, is $5000 or more, verification may be requested. Below it, no documents are asked. If verification is requested, the request waits until it is completed.

What should I do if I sent funds on the wrong network?

Contact support at once and give the coin, network, address and time. Recovery is not guaranteed, because a transfer to a wrong network is often lost for good, so always check the network before confirming.

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